Overview
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (shoes must be returned in the original box of purchase) and tags.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received
your returned item. We will also notify you of the approval or rejection of your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and we will credit your account within 24-48 hours.
Late or Missing refunds
If you haven’t received a refund yet, first check your bank account again. If you’ve done this and you still have not received your refund yet, please contact us at info[@]babywarehousenig.comor call/whatsapp +234 912 800 5757.
Sale Items
We want to ensure a fair and consistent refund policy for our valued customers. Therefore, we can only process refunds for items that were purchased at their regular price. Unfortunately, items purchased during a sale or promotional event are not eligible for a refund. We appreciate your understanding and encourage you to reach out if you have any questions or concerns regarding our refund policy
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@julesapparel.com and send your item to our Gwarimpa Branch: 1st Floor Emdic Plaza, 3rd Avenue Gwarimpa.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
